FAQs

RETURN/EXCHANGE POLICY

At Belle Noire, we want you to be completely satisfied with every purchase. We believe in providing exemplary customer service and making your shopping experience an outstanding one that you want to tell everyone about.

EXCHANGES/RETURNS

TO ENSURE THE SAFETY AND THE HEALTH OF OUR CUSTOMERS, THERE WILL NO RETURNS OR EXCHANGES AT THIS TIME. PLEASE CONTACT US FIRST IF YOU HAVE ANY QUESTIONS ABOUT A PRODUCT BEFORE PURCHASING. 

Defective items must be reported within 48 hours of package arrival, if not reported within that time frame, we will not process the refund or exchange. If you have received an incorrect item, please contact us within 48 hours of receiving your package. Contact us immediately with your name, order number and the items question at info@shopbellenoire.com.

We will provide you with a prepaid return label and ship you the correct item or a replacement for the defective item.

IMPORTANT: Original Packaging must be well maintained and merchandise should fit accordingly inside return boxes or envelopes to prevent damage. Please. Note that if you do not protect the package and upon receipt the item is damaged we will not accept the item and there will be no replacement or refund.

Colors and Size may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions. Most accessories will have measurements in the description. If you are unsure of the size of the item, please contact us first before purchasing. Purchasing the wrong size does not qualify as defects or qualify for refunds.

If we suspect a customer of WARDROBING, or wearing the items and sending them back no credit or refund will be issued and they will be blocked from our site. 

FINAL SALE ITEMS NOT RETURNABLE- NO EXCEPTIONS

All items found in the Sale section, CLEARANCE AND ALL SALE ITEMS are non-returnable.

All FINAL SALES, CLEARANCE or any items purchased during sales are not eligible for return or exchange.

WHO MAKES THE ITEMS? 

The items are made primarily n by women artists and artisans in Africa and the African Diaspora. 

MATERIALS USED 

Materials used for post are brass and metal. 

HOW CAN I SHOP BELLE NOIRE IN PERSON? 

Belle Noire participates in several festivals, fairs and fundraisers. Check our calendar and see where to find us next. 

Belle Noire hosts Accessories Affair. Gather a group of 4 friends and we will bring Belle Noire to your home for a private shopping party.